Here is a list of Frequently Asked Questions. Click on a question for more information. If your question is still not answered, please fill out the email form on the right side of this page.
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There are a variety of ways to receive your package, you can choose which one is best for you:PLEASE ORDER THE CHEAPEST AVAILABLE SHIPPING FOR PRESALES. YOU WILL NOT RECEIVE IT ANY SOONER BY UPGRADING YOUR SHIPPING.For your convenience, signatures are not required on deliveries from West Aspen Merch. For signature confirmation, please indicate this in your shipping notes. >DOMESTIC Please note: Non-express orders ship within 3 days of order date.USPS First Class mail: Delivery in 2-7 business days after shipment. Basic USPS Service. Delivery Confirmation number available upon email request. USPS Priority mail: Delivery in 2-5 business days after shipment. Delivery Confirmation number available upon email request.UPS Ground: Delivery in 1-5 business days after shipment. Tracking number available upon email request.UPS 3 day select*: Order guaranteed to arrive 3 business days after order placement. We will call you if item is on backorder. Tracking number included online. UPS 2nd day air*: Order guaranteed to arrive 2 business days after order placement. We will call you if item is on backorder. Tracking number included online. UPS Next Day Air*: Order guaranteed to arrive one day after order placement. We will call you if item is on backorder. Tracking number included online."*" = For same day shipping, order must be received by 10:00 am PST monday through friday, non-holiday. >INTERNATIONAL:DUE TO INCREASED FRAUD, WE CAN NO LONGER USE THE PARCEL POST WITH THE MAJORITY OF OUR ORDERS. USPS Global Express Mail (EMS): Delivery usually in 1-3 business days. Order will ship the day of placement (if received before 10:00 AM, PST). Tracking number provided online. You will receive an email if an item is on backorder. USPS Global Priority Mail: Delivery in 5-10 business days. Order will ship within 3-5 days of order placement. (usually 3-5 days after order placement). You will receive an email if any of your items are on backorder. USPS Parcel Post: Only available for orders over 4 lbs (64 oz.) No tracking info can be provided, and orders typically arrive after 2-6 weeks, depending on your proximity to the nearest major city. You will receive an email if any items are on backorder. UPS Expedited: Our fastest possible international option. Delivery in 1-3 business days, usually 2 or under. Tracking number provided online. Customer service regarding package available 24 hours a day. Delivery guarantee. You will receive an email if an item is on backorder.
You can check your previous orders by logging into your account and then selecting which order you would like to view. Click here to login »
We accept the following forms of payment:VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PAYPAL. --CHECKS, MONEY ORDERS, & CASH are accepted for mail-in orders only!--We do not accept (and cannot process your order if you pay with) any of the following forms of payment:ANY FOREIGN CHECKS, ANY FOREIGN CURRENCY, ANY FOREIGN MONEY ORDERS.We’re located in the United States and operate efficiently with the aforementioned valid forms of payment.Credit Card companies require us to adhere a set of rules.-Shipping and Billing Addresses MUST match your issuing bank’s records. Certain exceptions may be allowed.. -Shipping to a college or university: the school name MUST appear in the shipping address.-Shipping to a work address: the company name (as well as your name) MUST appear in the shipping address.Check, Cash and Money Orders that have been placed MUST have the order number included with payment. Write it on your check, money order, or a separate sheet of paper. The easiest way would be to print out your order page and enclose it with your payment.Customers paying with cash are STRONGLY ENCOURAGED to purchase delivery confirmation, signature confirmation, or insurance on their payment. The US Postal Service and West Aspen Merch are not responsible for payment that does not make it here. Catalog Orders can only be made with Check, Cash or a Money Order as payment. Please make sure all sections of the catalog are filled out and you're using the most recent version. We get many orders from catalogs that are years old, and for the most part, we no longer carry those items in stock. To avoid problems, please call or email asking if we still have what you'd like.ALL CREDIT CARD TRANSACTIONS MADE WILL APPEAR ON YOUR STATEMENT AS ABERDEEN MERCHANDISING INC.
RETURNS AND EXCHANGESWe want you to love what you ordered. If something is not right simply let us know and we’ll take care of it…however, we can only accept returns on unwashed and unworn merchandise within 30 days of the purchase date. Cds and DVDs cannot be returned and can only be exchanged if defective. Contact us by using the contact form at the top of this page or call us at:877-WST-ASPNWe’ll ask that you pack all items in a secure package or reuse the original packaging and enclose the order form.All Domestic and Canadian exchanges are subject to a fee of $6.00 for the first 2 items and 1$ for each additional item.(4 items would be $6 +$2=$8) We ask that you enclose the exchange fee with your exchange (cash, check, or money order) unless you would like to give us a call and pay by credit card(877 wst-aspn). All International exchanges( except Canada) are subject to an 8$ fee for the first item and 1$ for each additional item.Please ship all returns or exchanges via a traceable method. Be sure your package is insured and prepaid. Once we receive your package, we will promptly exchange or refund as you instruct.Our return address is:West Aspen Merch737 Dunn WayPlacentia, CA 92870Attn: Returns Department
All mail-in orders should be sent to West Aspen Merch 737 Dunn Way Placentia, Ca 92870Make checks payable to: West Aspen MerchAll information on order forms must be correct. If you know you’ve made a mistake but it was too late to correct, please email us immediately with the correct information so we can change the order. Some commonly made mistakes are
All mail-in orders should be sent to:West Aspen Merch 737 Dunn WayPlacentia, CA 92870Check, Cash and Money Orders that have been placed online must have the order number written somewhere on the check or money order. If you’re paying by cash, please include a separate piece of paper with the order number. Of course you could avoid this by simply printing out your order page and enclosing it with your payment!Customers paying with cash are STRONGLY ENCOURAGED to purchase delivery confirmation, signature confirmation, or insurance on their payment. The US Postal Service and West Aspen Merch are not responsible for payment that does not make it here.
West Aspen Merch does not currently have a gift card ,However, we will accept Drive Thru Records gift cards that were previously issued. Please contact us for information on how to use them.
If you hate e-mail or just want to talk to one of our ridiculously attractive sales associates…CALL US! Our toll-free phone number is: 877-WST ASPNOur sales associates are available Monday through Friday, 10am – 6pm PST.
Because of the high amount of foreign -based credit card fraud, we cannot accept credit card orders from the following countries:BosniaChina Colombia Costa Rica Croatia Czech RepublicEgypt El Salvador Estonia FijiFrench Polynesia Hong Kong Hungary India Indonesia Kuwait Latvia Lithuania Malaysia MexicoPakistan PhilippinesRussia Saudi Arabia Singapore Slovakia Slovenia SyriaThailand Turkey Uruguay VenezuelaRemember, you can still pay with PayPal, or with an international money order.All international orders are subject to the customs laws of the destination county. Please understand it may take up to 2-4 weeks to receive your package. We receive a large amount of returned orders because the recipient (you) did not pay the customs fees. If your package is returned to us for that reason, we will notify you by email. If you do not respond within 2 weeks, we will return the package into stock and refund you the amount of the order, less the shipping fees.
touring@westaspenmerch.comAll email goes to real people! You should receive a response within an hour (during normal business hours.)
wholesale@westaspenmerch.comAll email goes to real people! You should receive a response within an hour (during normal business hours.)
You can send a message to us using the form below. Please choose the appropriate subject before sending, and fill out all required fields.